Project Pix Support
Project Pix Support
How can we help?
Find quick answers for project setup, arrival reminders, jobsite photos, and Dropbox delivery.
Email Project Pix SupportContact support
Email us with a description of the issue and the steps you were taking. Screenshots are helpful when available.
We typically respond within one business day.
Before contacting us
- Confirm Project Pix is updated
- Check your internet connection
- Verify notifications and Location Services are enabled
- Confirm Dropbox access when sending photos
Frequently asked questions
How do I create a project?
Open Project Pix, create a new project, and enter the project name, customer, and jobsite address. Save the project to begin adding photos.
How do arrival reminders work?
Save the project location when creating or editing a project. Project Pix can then remind you when you arrive at the jobsite so you remember to document the work. Location and notification permissions must be enabled.
Why did I not receive an arrival reminder?
Confirm the project location was saved and check that Location Services and notifications are enabled for Project Pix in your iPhone settings. Device settings and operating-system behavior may affect reminder timing.
How do I add project photos?
Open the project and choose Take Photo to capture new jobsite images or use the photo-library option to add existing images.
How do I send photos to Dropbox?
Mark the project complete, review the generated Dropbox folder name, and choose Send to Dropbox. Follow the on-screen prompts to authorize Dropbox if requested.
Can I share photos without Dropbox?
Yes. Open a completed project and use Share All Photos to access the sharing options available on your device.
Still need help?
Tell us what happened, which device you are using, and what you expected Project Pix to do.
Contact Support