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The Big Picture of Online Reviews

Online Reviews

Why should you care about online reviews for your business?

Of those surveyed, 41% of respondents said they read 4 to 11 reviews before they felt comfortable making a purchase.

81% of consumers have changed their mind about making a purchase based on negative reviews they found online.

90% of consumers say they would be less likely to make a purchase with a business that does not reply to posts comments or reviews on social networks.

A highly rated product or service will increase the likelihood of purchase up to 55%.

When it comes to quality of service consumers are willing to pay up to 99% more for an excellent rating then a good rating.

The Big Picture of Online Reviews


shonda rogers